Customer satisfaction is crucial to the success of any business. The company could have a great product, but if they do not ensure that the customer is satisfied with their product or service, it will eventually lead to the fall of the business. The customer is the King and can decide the fate of the company. Customer service plays a huge role in every organization. Right from when the order is placed to when it is delivered and even after that, providing after-sales service, a company must ensure that the experience of the customer with them has been pleasant. An organization has many things to deal with, so a crucial aspect like customer service may be outsourced to someone so that they can focus on providing good service and the company can focus on its core activities. This is called Business Process Outsourcing (BPO).
Stocks for BPO companies and companies that provide IT solutions are high in demand as they have huge growth potential. They can operate in multiple markets as most BPOs export their services overseas. These companies can basically work 24/7. Investing in stocks of these companies can give you great returns but they also come with a significant amount of risk as these stocks tend to be sensitive to economic changes.
Sykes Enterprises is one such company that provides customer care and support services to Global 2000 companies. The company is listed on the Nasdaq index with the ticker ‘SYKE’. Sykes (NASDAQ: SYKE at https://www.webull.com/quote/nasdaq-syke) is the leading provider of multichannel demand generation and customer engagement services. They help the brands that work with them to optimize customer relationships by building intelligent customer experiences that attract, convert, engage, and retain customers.
Sykes’ customer care services include handling billing inquiries and claims, activating customer accounts, resolving complaints, cross-selling, prequalifying and warranty management, etc. Its technical support services consist of support around complex networks, hardware and software, communications equipment, internet access technology, and internet portal usage. The company provides the teams, systems, and technology you need to optimize all phases of your customer’s journey. Sykes’ subsidiary companies are Qelp, Symphony, Clearlink, and Assistance Services Group. Chuck Sykes is the President and CEO of Sykes Enterprises. It was incorporated in 1977 and is headquartered in Tampa, Florida.
The NASDAQ: SYKE stock is currently traded for $34.34. The company has a market cap worth $1.38 billion. Analysts have given this stock a consensus rating of ‘buy’ with a price target of $37.50, indicating a potential upside of 9.2%. The company reported an EPS of $0.71 for the first quarter of 2020 and earned $416.80 million. You can check more stock news at stock investing apps.
Disclaimer: The analysis information is for reference only and does not constitute an investment recommendation.